Return Eligibility
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the following conditions:
- Returns must be requested within 30 days of receiving the goods.
- The goods must be unused, in their original condition, and in the original packaging, unless the return is due to a quality defect.
- Proof of purchase, such as an invoice or order number, is required.
Quality Issues
If the goods have a manufacturing defect, are damaged upon arrival, or do not match the approved specifications, we will:
- Accept the return of the goods.
- Provide a replacement or issue a full refund, based on the customer's preference and product availability.
- Cover the reasonable shipping costs for the return.
Please notify us within 7 days of receiving the goods and provide photos or videos showing the quality issue.
Non-Quality Returns
For returns that are not related to product quality:
- The customer is responsible for the return shipping costs.
- Refunds will be issued after the returned goods have been received and inspected.
- Original shipping charges are non-refundable unless otherwise agreed.
Refund Process
- Approved refunds will be processed using the original payment method.
- Refunds are typically completed within 5–10 business days after the returned goods have been received and inspected.
- Processing times may vary depending on the payment provider.
Non-Returnable Items
The following items are not eligible for return unless they have a quality defect:
- Customized or made-to-order products.
- Products damaged due to misuse, improper installation, or unauthorized modifications.
- Products returned without prior authorization.
Contact Us
If you have any questions or wish to request a return or refund, please contact our customer service team with your order number and details of the issue.