Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@advancedoorsandwindows.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@advancedoorsandwindows.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@advancedoorsandwindows.com.

Return Eligibility

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the following conditions:

  • Returns must be requested within 30 days of receiving the goods.
  • The goods must be unused, in their original condition, and in the original packaging, unless the return is due to a quality defect.
  • Proof of purchase, such as an invoice or order number, is required.

Quality Issues

If the goods have a manufacturing defect, are damaged upon arrival, or do not match the approved specifications, we will:

  • Accept the return of the goods.
  • Provide a replacement or issue a full refund, based on the customer's preference and product availability.
  • Cover the reasonable shipping costs for the return.

Please notify us within 7 days of receiving the goods and provide photos or videos showing the quality issue.

Non-Quality Returns

For returns that are not related to product quality:

  • The customer is responsible for the return shipping costs.
  • Refunds will be issued after the returned goods have been received and inspected.
  • Original shipping charges are non-refundable unless otherwise agreed.

Refund Process

  • Approved refunds will be processed using the original payment method.
  • Refunds are typically completed within 5–10 business days after the returned goods have been received and inspected.
  • Processing times may vary depending on the payment provider.

Non-Returnable Items

The following items are not eligible for return unless they have a quality defect:

  • Customized or made-to-order products.
  • Products damaged due to misuse, improper installation, or unauthorized modifications.
  • Products returned without prior authorization.

Contact Us

If you have any questions or wish to request a return or refund, please contact our customer service team with your order number and details of the issue.